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Realm pressure washer, your best friend, your best helper!

Return policy:

 

We want our customer to be 100% satisfied with your purchase. If for any reason you are not , simply send your item back to Realm in the same condition it was delivered , and Realm would be happy to provide either a full refund of the purchase or an exchange if customer required. The product may only be returned as long as it has not been used. All our products may be returned within 30 days of their delivery date.

Please note: Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer.

 

*Customer are eligible for a free return label only if the product arrived damaged or does not work properly. Simply email us at info@realmimportexport.com to obtain the shipping label. Please include your order number and picture regarding the issue in the email.

 

All returns are contingent upon an inspection by our Returns Department. The Returns Department must confirm that the product is unused, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual before a refund is processed. Items determined to have been used, altered or damaged caused by customer will be sent back and no refund will be issued.

 

2 SIMPLE STEPS

STEP 1

Send your return reason and the picture of the product at info@realmimportexport.com.

STEP 2

Return your unused product  including all materials such as original paperwork and accessories, via insured, traceable delivery within 30 days of the date it was delivered .

 

Return shipping address:

 

Realm

100 Wearguard Drive,Unit.8

Hanover,MA 02339

Tel: 1-888-899-1688

 

Warranty

We offer one year extensive warranty on most of products bought from Realm and a two year extensive warranty on special model# BY02-BIMH.

 

Our warranty covers the most important part of the pressue washer. Please call 1-888-899-1688 or email us at info@realmimportexport.com to check if the issue under our warranty.

Please note, our warranty  do not cover the accessories repair and damage caused by excessive use, physical abuse or damage resulting from exceeding the limitations of our safety instructions. ( Please check the warning tips in the manual book that we have ship with the product.)

 

HOW TO REQUEST A REPAIR

Contact our Customer Support team by calling us at 1-1-888-899-1688, by email at info@realmimportexport.com. or by chatting with an online agent using the "Live Chat" button at the page.

Our support agents will give you instructions for returning the product to us. Once we receive your product, we will evaluate it, determine what needs to be repaired and how long the repair will take and provide you with a specific estimate. Once the repair is complete, we will carefully check the product to ensure it is operating properly before returning it to you.

We work hard to guarantee that we return your product in perfect working condition and we appreciate your patience while your product is serviced.